{"id":2185,"date":"2019-02-07T07:59:53","date_gmt":"2019-02-07T07:59:53","guid":{"rendered":"http:\/\/babystreet.althemist.com\/?page_id=2185"},"modified":"2019-11-05T15:15:26","modified_gmt":"2019-11-05T15:15:26","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/guayaberas-orellana.com\/en\/preguntas-frecuentes\/","title":{"rendered":"Frequent questions"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row vc_row-fluid vc_custom_1550477335442 vc_row-has-fill\">\r\n    <div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner vc_custom_1550477354192\"><div class=\"wpb_wrapper\"><h3 style=\"text-align: left\" class=\"vc_custom_heading vc_do_custom_heading vc_custom_1572966226752\" >Frequent questions<\/h3><div class=\"vc_row wpb_row vc_inner vc_row-fluid\" >\r\n\t<div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1572966409380\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h5>Who is behind the page?<\/h5>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>We are Industria Textol Orellana SA \u2013 Known as Guayaberas Orellana or Guayaberas Guayaquil, with more than 50 years of experience creating this wonderful garment that is an icon of Ecuador. We are the clearest reference of a Guayaquile\u00f1o.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1572966497507\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h5>Is the product authentic?<\/h5>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>All our garments are designed by our Staff, so once our design filter has passed, we proceed to the textile production by hand in our clothing workshop with impressive finishes.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div>\t<\/div>\r\n\r\n\r\n\r\n<div class=\"vc_row wpb_row vc_inner vc_row-fluid\" >\r\n\t<div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1572966563541\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h5>How to place an order?<\/h5>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>To make your first purchase, it is very easy, once on the page of the desired product, you have to:<\/p>\n<ul>\n<li>Click on \u201cAdd to cart\u201d and choose the option \u201cPay My Order\u201d<\/li>\n<li>On the next page, \u201cOrder details\u201d, click on \u201cPay\u201d<\/li>\n<li>If you do not have an account, choose the option \u201cCreate an account\u201d and fill in all the data, accept the terms and conditions and click \u201cOK\u201d<\/li>\n<li>In the next step, you have to fill in the missing data in \u201cData\u201d, \u201cBilling address\u201d and click \u201cSave\u201d<\/li>\n<li>Once you have verified your data, accept the terms and conditions and choose the payment method that suits you<\/li>\n<li>If it is a credit card payment, you will receive an e-mail confirming your order; if it is by Transfer, you will receive an e-mail with the payment instructions.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1572966638270\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h5>Can I modify my order?<\/h5>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>When you place an order, it is no longer possible:<br \/>\n\u2013 Change the order (add, delete or change products)<br \/>\n\u2013 Change the payment method<br \/>\n\u2013 Change the mode of delivery (change carrier).<br \/>\nIf you want to make any of these changes, please cancel your order and place a new one.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div>\t<\/div>\r\n\r\n\r\n\r\n<div class=\"vc_row wpb_row vc_inner vc_row-fluid\" >\r\n\t<div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1572966714630\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h5>How to be sure that my order has been well received?<\/h5>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>We will send you a confirmation email to validate your order. You can also connect to your account to check the status of your orders<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1572966756412\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h5>I have not received an order confirmation or a delivery notice.<\/h5>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"panel panel-default\">\n<div id=\"collapse82\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-labelledby=\"heading82\" aria-expanded=\"true\">\n<div class=\"panel-body\">\n<p>If, 24 hours after placing your order, you are still waiting for confirmation, contact our customer service.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div>\t<\/div>\r\n\r\n\r\n\r\n<div class=\"vc_row wpb_row vc_inner vc_row-fluid\" >\r\n\t<div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1572966809049\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h5>Why do I have to give a delivery address and a billing address?<\/h5>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"panel panel-default\">\n<div id=\"collapse81\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-labelledby=\"heading81\" aria-expanded=\"true\">\n<div class=\"panel-body\">\n<p>The delivery and billing addresses appear on your receipt. If, for example, you want to place an order for someone or need a receipt for your accounts, you must enter different billing and delivery addresses.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"panel panel-default\">\n<div id=\"heading80\" class=\"panel-heading\" role=\"tab\"><\/div>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1572966841500\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h5>Can I change the shipping address?<\/h5>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"panel panel-default\">\n<div id=\"collapse82\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-labelledby=\"heading82\" aria-expanded=\"true\">\n<div class=\"panel-body\">\n<div class=\"panel panel-default\">\n<div id=\"collapse79\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-labelledby=\"heading79\" aria-expanded=\"true\">\n<div class=\"panel-body\">\n<p>If you wish to change the delivery address before the order is dispatched, please contact our customer service immediately. If the order has been shipped before the change of address, the change must be made directly by contacting the carrier.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div>\t<\/div>\r\n\r\n\r\n\r\n<div class=\"vc_row wpb_row vc_inner vc_row-fluid\" >\r\n\t<div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1572966882566\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h5>Can I place an order without creating an account?<\/h5>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"panel panel-default\">\n<div id=\"collapse81\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-labelledby=\"heading81\" aria-expanded=\"true\">\n<div class=\"panel-body\">\n<div id=\"accordion-cuenta\" class=\"panel-group\" role=\"tablist\" aria-multiselectable=\"true\">\n<div class=\"panel panel-default\">\n<div id=\"collapse85\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-labelledby=\"heading85\" aria-expanded=\"true\">\n<div class=\"panel-body\">\n<p>You cannot place an order without first creating an account<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1572966913838\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h5>I forgot my password<\/h5>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"panel panel-default\">\n<div id=\"collapse82\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-labelledby=\"heading82\" aria-expanded=\"true\">\n<div class=\"panel-body\">\n<div class=\"panel panel-default\">\n<div id=\"collapse79\" class=\"panel-collapse collapse in\" role=\"tabpanel\" aria-labelledby=\"heading79\" aria-expanded=\"true\">\n<div class=\"panel-body\">\n<p>If you have forgotten your password, click on \u201cLogin\u201d.<br \/>\nClick on the link \u201cForgot your password?\u201d and enter your email address.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div>\t<\/div>\r\n\r\n\r\n\r\n<\/div><\/div><\/div>\t<\/div>\r\n\r\n\r\n\r\n\n<\/div>","protected":false},"excerpt":{"rendered":"Frequently asked questions Who is behind the page? We are Industria Textol Orellana SA - Known as Guayaberas Orellana or Guayaberas Guayaquil, with more than 50 years of experience creating this wonderful iconic garment of Ecuador. We are the clearest reference for a Guayaquile\u00f1o. Is the product authentic? All our garments are designed by our Staff...<a class=\"r_more_blog\" href=\"https:\/\/guayaberas-orellana.com\/en\/preguntas-frecuentes\/#more-2185\"> continue reading<\/a>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Preguntas Frecuentes - Guayaberas Orellana - Guayabera Bicentenaria de Guayaquil<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/guayaberas-orellana.com\/en\/preguntas-frecuentes\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Preguntas Frecuentes\" \/>\n<meta property=\"og:url\" content=\"https:\/\/guayaberas-orellana.com\/en\/preguntas-frecuentes\/\" \/>\n<meta property=\"og:site_name\" content=\"Guayaberas Orellana - Guayabera Bicentenaria de Guayaquil\" \/>\n<meta property=\"article:modified_time\" content=\"2019-11-05T15:15:26+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/guayaberas-orellana.com\/preguntas-frecuentes\/\",\"url\":\"https:\/\/guayaberas-orellana.com\/preguntas-frecuentes\/\",\"name\":\"Preguntas Frecuentes - Guayaberas Orellana - Guayabera Bicentenaria de Guayaquil\",\"isPartOf\":{\"@id\":\"https:\/\/guayaberas-orellana.com\/#website\"},\"datePublished\":\"2019-02-07T07:59:53+00:00\",\"dateModified\":\"2019-11-05T15:15:26+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/guayaberas-orellana.com\/preguntas-frecuentes\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/guayaberas-orellana.com\/preguntas-frecuentes\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/guayaberas-orellana.com\/preguntas-frecuentes\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/guayaberas-orellana.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Preguntas Frecuentes\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/guayaberas-orellana.com\/#website\",\"url\":\"https:\/\/guayaberas-orellana.com\/\",\"name\":\"Guayaberas Orellana - Guayabera Bicentenaria de Guayaquil\",\"description\":\"Guayaberas Orellana de Guayaquil\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/guayaberas-orellana.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Preguntas Frecuentes - Guayaberas Orellana - Guayabera Bicentenaria de Guayaquil","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/guayaberas-orellana.com\/en\/preguntas-frecuentes\/","og_locale":"en_US","og_type":"article","og_title":"Preguntas Frecuentes","og_url":"https:\/\/guayaberas-orellana.com\/en\/preguntas-frecuentes\/","og_site_name":"Guayaberas Orellana - Guayabera Bicentenaria de Guayaquil","article_modified_time":"2019-11-05T15:15:26+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/guayaberas-orellana.com\/preguntas-frecuentes\/","url":"https:\/\/guayaberas-orellana.com\/preguntas-frecuentes\/","name":"Preguntas Frecuentes - Guayaberas Orellana - Guayabera Bicentenaria de Guayaquil","isPartOf":{"@id":"https:\/\/guayaberas-orellana.com\/#website"},"datePublished":"2019-02-07T07:59:53+00:00","dateModified":"2019-11-05T15:15:26+00:00","breadcrumb":{"@id":"https:\/\/guayaberas-orellana.com\/preguntas-frecuentes\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/guayaberas-orellana.com\/preguntas-frecuentes\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/guayaberas-orellana.com\/preguntas-frecuentes\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/guayaberas-orellana.com\/"},{"@type":"ListItem","position":2,"name":"Preguntas Frecuentes"}]},{"@type":"WebSite","@id":"https:\/\/guayaberas-orellana.com\/#website","url":"https:\/\/guayaberas-orellana.com\/","name":"Guayaberas Orellana - Guayabera Bicentenaria de Guayaquil","description":"Guayaberas Orellana de Guayaquil","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/guayaberas-orellana.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/guayaberas-orellana.com\/en\/wp-json\/wp\/v2\/pages\/2185"}],"collection":[{"href":"https:\/\/guayaberas-orellana.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/guayaberas-orellana.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/guayaberas-orellana.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/guayaberas-orellana.com\/en\/wp-json\/wp\/v2\/comments?post=2185"}],"version-history":[{"count":0,"href":"https:\/\/guayaberas-orellana.com\/en\/wp-json\/wp\/v2\/pages\/2185\/revisions"}],"wp:attachment":[{"href":"https:\/\/guayaberas-orellana.com\/en\/wp-json\/wp\/v2\/media?parent=2185"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}