Frequent questions

We are Industria Textol Orellana SA – Known as Guayaberas Orellana or Guayaberas Guayaquil, with more than 50 years of experience creating this wonderful garment that is an icon of Ecuador. We are the clearest reference of a Guayaquileño.

All our garments are designed by our Staff, so once our design filter has passed, we proceed to the textile production by hand in our clothing workshop with impressive finishes.

To make your first purchase, it is very easy, once on the page of the desired product, you have to:

• Click on “Add to cart” and choose the option “Pay My Order”
• On the next page, “Order details”, click on “Pay”
• If you do not have an account, choose the option “Create an account” and fill in all the data, accept the terms and conditions and click “OK”
• In the next step, you have to fill in the missing data in “Data”, “Billing address” and click “Save”
• Once you have verified your data, accept the terms and conditions and choose the payment method that suits you
• If it is a credit card payment, you will receive an e-mail confirming your order; if it is by Transfer, you will receive an e-mail with the payment instructions.

When you place an order, it is no longer possible:
– Change the order (add, delete or change products)
– Change the payment method
– Change the mode of delivery (change carrier).
If you want to make any of these changes, please cancel your order and place a new one.

We will send you a confirmation email to validate your order. You can also connect to your account to check the status of your orders